Description
The Support Center Supervisor will lead OneCloud's Support Center operations across its UCaaS and CCaaS product suite, owning the ticket queue from triage through closure, managing escalations and vendor coordination, and driving quality assurance and root-cause analysis. The role supervises Level I and Level II technicians, provides coaching and performance evaluations, develops training and documentation, and serves as the first point of escalation for customers and the support team. Candidates need technical support and team-management experience, VoIP and networking knowledge, strong communication and organizational skills, and a bachelor's degree or equivalent experience.
