Summary from listing
Ericsson is hiring a Support Coordinator for its Help Desk to provide 24/7 rotational coverage and coordinate emergency and high-priority customer incidents for mobile network operators. The role manages stakeholder communication, operational trackers, performance reports, hardware-repair orders, and support-process improvements while coordinating global technical teams across multiple time zones. It requires a BSc in Telecommunications or equivalent, 1–2 years of experience, telecom network and IP networking knowledge, English fluency, and strong stakeholder-management and Microsoft Office skills.
