Description
Akamai is hiring a Support Delivery Manager for its Global Support team. The role manages strategic, high-value customer accounts as a trusted advisor, drives data-informed support and service-delivery process improvements, collaborates with technical support teams on incidents and escalations, coordinates incident reviews, and identifies systemic problems for resolution and prevention. Candidates should have account management, customer success, or technical support experience; data-analysis and process-improvement expertise; knowledge of networking protocols; strong stakeholder-management and communication skills; and fluency in Japanese and English. The position offers permanent flexible work options and is marked remote.
