Support Delivery Manager (SDM) at VARITE India Private Limited

Location: Karnataka
Level: lead/mgmt
Posted: Aug 20, 2026

Description

VARITE India Private Limited is hiring an experienced Support Delivery Manager to lead end-to-end Application Managed Services delivery. The role manages global application support teams, SLAs, major incidents, transitions, knowledge management, operational dashboards, workforce planning, and continuous improvement using AI and automation. It requires 15+ years of application support and managed services experience, enterprise support experience, and availability for critical support during non-working hours and weekends. The shift is 2:30 PM – 11:30 PM IST.

Required Skills

Application Support
Managed Services
ITIL Operations
SLA Management
Incident Management
Service Governance
Artificial Intelligence
Automation
Root Cause Analysis

Additional Information

Required Previous Experiences: 15+ years of experience in Application Support and/or Application Managed Services
Enterprise application support in large global environments
Managing global delivery teams for business-critical applications
Managing application transitions from outgoing vendors to steady-state operations
Managing L1, L2/L3 Developers, QA Engineers, and Support Engineers
Preferred Qualifications: Experience supporting web-based applications or e-Commerce platforms
Translation Company Name: VARITE India Private Limited