Description
Nscale is hiring a Support Desk Engineer to provide first- and second-line technical support for its AI cloud platform, handling customer and internal stakeholder issues across GPU infrastructure, cloud services, and related systems. The role focuses on troubleshooting, ticket management, incident response, documentation, and collaboration with engineering and operations teams, with an emphasis on strong communication, structured support processes, and continuous improvement. The position requires 2–4 years of technical support experience, familiarity with cloud and infrastructure technologies, and offers a competitive salary plus benefits such as medical, dental, vision, PTO, parental leave, and retirement plan participation.
