Summary from listing
ASSA ABLOY Biosite is hiring a Support Desk Supervisor in Solihull to lead approximately 10 support professionals and oversee technical support operations. The role manages ticket queues, service levels, escalations, workload planning, performance, customer satisfaction, knowledge articles, Salesforce and ServiceNow usage, and relationships with customers and internal stakeholders. The supervisor will also provide coaching, development, holiday cover, and hands-on troubleshooting, with experience in technical support, service desk or customer service environments and supervisory or senior escalation experience required.
