Description
This Oracle customer technical support role serves as a customer contact, troubleshoots and resolves simple issues with assigned Oracle products, documents service requests and knowledge-base content, escalates complex issues, and collaborates with internal teams and more experienced peers. The role also supports process improvement, service performance monitoring, and translation of technical and non-technical inquiries. It offers a U.S. hiring range of $21.30 to $45.05 per hour or $44,300 to $93,700 per annum, with medical, dental, vision, retirement, paid leave, and other benefits.
