Description
This Oracle customer support role serves as a point of contact for customers, handling inquiries and providing technical support for assigned Oracle products. The role troubleshoots and resolves simple issues, documents service requests and knowledge-base content, collaborates with internal teams and more experienced peers, and begins to improve support processes using automation and tooling. It is a customer-facing position with a U.S. hiring range of $21.30 to $45.05 per hour and $44,300 to $93,700 per annum, plus benefits.
