Description
This Oracle customer support role serves as a customer contact and provides technical support for assigned Oracle products by answering questions, troubleshooting simple issues, documenting service requests, and escalating complex problems. The role also collaborates with internal teams, learns to create troubleshooting guides and Knowledge Base articles, monitors support performance, and begins identifying process improvements. It is a U.S.-based customer-facing position with a hiring range of $21.30 to $45.05 per hour or $44,300 to $93,700 per year, plus benefits.
