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Support Engineer 2 at Blueyonder

Language
Location
Monterrey, Nuevo León · Mexico City, Mexico City
Type
Full-time
Level
mid
Posted

Description

The Mid-Level Technical Support Engineer resolves medium-to-high complexity customer and operational incidents, owns incidents through resolution, improves runbooks and knowledge-base content, and drives reliability and automation. The role supports applications, middleware, operating systems, networking, and databases; collaborates with engineering, product, and DevOps teams; participates in on-call rotations; and mentors junior support engineers.

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