Summary from listing
The Senior Support Engineer (OSS/BSS) owns the end-to-end health, reliability, and support of a BSS/OSS platform supporting a digital telco stack and dependent web and mobile applications. The role covers incident response, root-cause analysis, stability engineering, release readiness, L2/L3 platform operations, P1/P2 incident bridges, vendor and cross-functional coordination, and corrective and preventive actions. It requires a degree or diploma in information technology, 5–8+ years of platform or application support experience, strong BSS and OSS expertise, API and microservices troubleshooting skills, SQL proficiency, and experience with operational and observability tools.
