Description
Tangible is hiring a fully remote, contract Support Engineer to support its fintech SaaS platform for private-markets secondaries clients. The role bridges client communication and the engineering team by responding to emails, using Jira Service Management and Jira Software, diagnosing user errors, configuration issues, data problems, and system defects, performing basic corrective actions, escalating tickets, raising change requests, and using AI tools to improve communication and issue analysis. The position requires strong written English, logical thinking, SaaS and support-process familiarity, and US-timezone availability; fintech, finance, or transaction-workflow experience is a plus.
