Description
GitLab is hiring a Support Engineer to support Self-managed and GitLab.com customers through Zendesk tickets, merge requests, email, and video conferencing. The role involves troubleshooting Linux systems, reproducing bugs, contributing to code and documentation, participating in on-call rotations, and collaborating with Product, Development, Infrastructure, Customer Success, and Sales teams. Candidates should have Linux systems administration knowledge, scripting and Ruby on Rails experience, Git and CI/CD familiarity, DevOps knowledge, and strong customer communication skills. The role is fully remote, with a United States base salary range of $86,500 to $146,400 USD.
