Description
Ashby is hiring a Support Engineer in APAC to establish the region’s technical support presence and own complex customer issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The role investigates issues using application behavior, logs, databases, and code context, determines whether an issue can be resolved through support or requires product engineering, and escalates validated product issues with reproduction steps and root-cause hypotheses. The engineer will also improve documentation and enablement, partner with Product and Engineering, and help build APAC coverage and handoff models with EMEA and AMER teams. The position is part of a global 24/7 support team and offers international statutory benefits and, where available, employer-paid supplemental health coverage.
