Description
Amazon Prime Video is hiring Support Engineers for its Live Operations Event Support team to operate and monitor linear TV and live streaming events. The role involves troubleshooting video signals, coordinating with partners and other engineers, handling high-severity incidents, providing 24/7 rotational support, improving operational efficiency through automation, and maintaining documentation and knowledge bases. Candidates need at least four years of technical support experience, customer-facing problem-resolution experience, troubleshooting and documentation skills, video encoding and streaming media knowledge, and system, network, and operating-system knowledge.
