Description
AWS is hiring an AWS Support Engineer to troubleshoot complex customer issues across multiple AWS services, collaborate with engineering and development teams, lead customer communication during critical events, improve support processes, create technical tutorials and videos, and mentor new hires. The role requires Australian citizenship or eligibility for an Australian Government Security Clearance, at least one year of technical support experience, scripting ability, networking knowledge, and Linux systems administration or development experience. Preferred qualifications include troubleshooting experience, a bachelor's degree or relevant technical experience, cloud computing knowledge, networking fundamentals, and experience with server, storage, networking, or large-scale distributed systems.
