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Support Engineer at Apple

Location
Austin, Texas · Cupertino, California
Level
senior
Posted

Description

Apple is hiring a Support Engineer for its US Decision Intelligence team to support AI solutions affecting sales and customers. The role covers bug fixes, enhancements, rapid issue response, and triage and escalation across data science and AI insights workflows, full-stack web engineering, backend services, data pipelines, and web applications. The engineer will use Python and JavaScript/Node.js, SQL and relational databases, REST APIs, microservices, distributed systems, and AI-assisted development tools, while managing support queues and communicating with technical and non-technical stakeholders.

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