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Support Engineer at AvePoint

Location
Kuala Lumpur
Type
Full-time
Level
not_specified
Posted

Description

Seeking a Support Engineer to provide Level 1 and Level 2 client support, troubleshoot issues, and collaborate with R&D teams to facilitate bug fixes. Responsibilities include resolving customer inquiries, ensuring satisfaction, performing deep-dive analysis, communicating with internal teams, tracking issue statuses, streamlining processes, documenting changes, preparing reports, creating user manuals, and conducting training.

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