Description
GitLab is hiring a Support Engineer to work at the intersection of customer support and engineering. The role supports self-managed and GitLab.com customers by troubleshooting complex issues through tickets, merge requests, logs, Linux systems, and Ruby on Rails code, while contributing documentation, support automation, and customer feedback to product and engineering teams. The position includes on-call rotations, cross-functional collaboration, and participation in hiring, and is fully remote with global hiring eligibility subject to location-based requirements.
