Description
Heidi Health is hiring a Support Engineer to diagnose, resolve, and prevent complex technical issues in its AI-powered healthcare product. The role owns customer and internal escalations, performs debugging and server-health monitoring, collaborates with engineering and product teams, and contributes to improving product reliability and support processes. Candidates need at least two years of support-engineering experience, strong problem-solving and communication skills, and familiarity with web development, Python, React, Node, FastAPI, and MongoDB. The position includes a learning and development budget, wellness allowance, home-office budget, parental leave, work-from-anywhere time, fertility support, and equity.
