Description
LanceDB is hiring a Support Engineer to serve as a technical bridge between its engineering and product teams and enterprise customers using distributed databases built in Rust. The role involves building support infrastructure, handling customer cases, troubleshooting large-scale deployments, developing diagnostic tools and runbooks, and collaborating with engineering to reproduce and resolve issues. Candidates need at least 8 years of professional experience in support, operations, or troubleshooting within distributed databases or data infrastructure, along with experience in cloud-native platforms, Kubernetes or serverless deployments, distributed systems, and debugging with logs, dashboards, and shell or Python scripts.
