Support Engineer at Modal

Location: New York, New York
Type: Full-time
Posted: Sep 23, 2025

Description

Modal is seeking a Support Engineer to be the voice of our customer experience and provide exceptional support to developers building AI applications. Responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users, escalating complex issues, maintaining documentation, tracking support requests, monitoring community channels, collaborating with sales teams, and providing customer feedback. The role requires 3-5 years of customer support experience, strong communication skills, and familiarity with Python, command line tools, and web technologies. Experience with cloud platforms, containerization, SaaS products, Git, and Go or TypeScript is a plus.

Required Skills

Python
command line tools
web technologies

Additional Information

Required Previous Experiences: 3-5 years of customer support or technical support experience, preferably with developer-facing products
Preferred Qualifications: Understanding of cloud platforms, APIs, or developer tools
Basic familiarity with containerization, serverless computing, or ML/AI workflows
Experience supporting SaaS or infrastructure products
Knowledge of Git, package management, or deployment processes
Knowledge of Go or TypeScript, our official SDK languages

About Modal

Modal

Cloud infrastructure

Modal provides cloud infrastructure for teams that develop, train, and serve AI applications at scale, with inference, training, sandboxes, and functions on one platform. Customers use Modal for Generative AI inference, LLM fine-tuning, computational biotech, and media processing. The team is based in New York, Stockholm, and San Francisco. Modal has raised over $466M from investors including General Catalyst, Redpoint Ventures, Lux Capital, Amplify Partners, and Creandum.

Open roles: 36
New in 30 days: 11

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