Description
The Support Specialist provides high-quality technical support for internal and external users of production systems in a multi-tenant, cloud-based environment. Responsibilities include incident and service request management, root-cause analysis, documentation, automated technical solutions, escalation, ITIL and ServiceNow/JIRA compliance, server and database patching, and coordination with engineering and EIT teams. The role requires 3+ years of relevant L2 technology support experience, hands-on experience with the relevant technology stack, knowledge of Oracle PL/SQL, SQL, Snowflake, Unix, Python, and Azure, and willingness to work rotating weekend and 24/7 shifts.
