Description
ServiceNow is hiring a Support Engineer to resolve customer technical cases involving unexpected ServiceNow software behavior, answer technical questions, and provide support through web, chat, email, case updates, and telephone. The role requires understanding the ServiceNow platform, using diagnostic tools, troubleshooting complex issues, coordinating with other teams when needed, and contributing to process and product improvements. Candidates should have experience integrating or thinking about AI in work processes, at least 1–2 years of customer-facing technical support experience, the ability to troubleshoot difficult technical issues, and basic Java/JavaScript coding ability.
