Description
ServiceNow is hiring a Support Engineer to resolve customer technical cases involving ServiceNow software and platform issues. The role involves troubleshooting through web, chat, email, case updates, and telephone support; using diagnostic tools; coordinating with other teams; and mentoring junior team members. The position requires at least six years of customer-facing technical support experience, advanced JavaScript knowledge, TCP/IP and networking knowledge, and the ability to read and modify Java, JavaScript, and SQL code.
