Unitary is seeking a Support Engineer to strengthen and develop their support function. This hands-on, operationally-focused role involves ensuring smooth customer Virtual Agent performance, managing technical issue resolution, updating customer workflows, securing the platform, and operating the AI decision engine. The engineer will also contribute to internal tooling improvement and documentation to enhance self-service capabilities.
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Unitary's blended team of AI agents and expert humans carry out customer and marketplace operations tasks with high accuracy, allowing businesses to minimise costs and prepare for scale.
