Description
Wordsmith is hiring a Support Engineer in Edinburgh to provide technical support for its legal AI platform. The role owns customer questions and incidents from first response through resolution, investigates application behaviour using logs, monitoring tools, browser developer tools, and database queries, collaborates with Engineering and Product, and may submit code fixes. It also involves managing escalations, documenting handovers, protecting service quality, improving support processes, and reducing repeat problems. The role is based in the Edinburgh office, follows a regional follow-the-sun model, and requires experience in technical support, software engineering, solutions engineering, or a related customer-facing technical role.
