Description
Conclusion Enablement is hiring a Support Engineer - ICT Service Desk to serve as the first point of contact for large customers in its Customer Care Center. The role handles tickets and customer requests, performs changes and service requests, provides telephone and remote support, helps colleagues identify problems, maintains the knowledge system, and creates and optimizes work instructions. Applicants should have service-desk experience, an MBO diploma, strong Dutch and English, and analytical and problem-solving skills; ITIL or Microsoft 365 certifications are a bonus. The position offers a gross monthly salary of €2,850–€3,500, along with travel reimbursement, a pension plan, expense allowances, a laptop, and training opportunities.
