Description
Blackpoint Cyber is hiring a Support Engineer III to provide expert-level technical support for complex software, microservices, APIs, integrations, and system configurations while building and optimizing Zendesk and other support automation workflows. The role handles escalated Tier 1 and Tier 2 cases, collaborates with Engineering and Product, analyzes ticket trends, documents support resources, mentors junior engineers, and improves customer support efficiency. It is a hybrid role based anywhere in Canada on a remote basis and requires at least five years of technical or customer support experience, strong Zendesk automation knowledge, and expertise in microservices, operating systems, networking, cloud platforms, and scripting.
