Description
The Support Engineer III is a technical leader in the Support Department responsible for Tier 3 escalation support, root-cause analysis, hybrid cloud and infrastructure engineering, automation, scripting, monitoring, disaster recovery, and compliance with NIST 800-171, CMMC, and FedRAMP. The role leads and mentors Tier I and Tier II engineers, collaborates with cybersecurity, compliance, program management, account management, and client success teams, and supports client onboarding, offboarding, and infrastructure modernization. It requires U.S. citizenship, government security clearance eligibility, a bachelor’s degree or equivalent experience, and at least six years of IT engineering experience in MSP/MSSP environments. The position offers a $90,000–$100,000 salary, comprehensive benefits, flexible hybrid work, and professional growth opportunities.
