Description
The Support Engineer in DEP supports incoming tickets across multiple products, features, and services; troubleshoots and debugs technical systems; develops Java, Python, shell-script, and AWS automation; supports software deployment in staging and production; maintains status reporting and service-level agreements; and owns support for one or more payment products or components. The role also mentors junior engineers, coordinates customer notifications and workflows, and collaborates with development teams on issue handoffs and knowledge-base creation. Candidates need at least two years of software development or technical support experience, troubleshooting experience, Unix experience, and modern-programming-scripting experience.
