Description
Megaport is hiring a Support Engineer (L1) to provide first-line technical support for customer-reported networking issues through tickets, live chat, and calls, while also monitoring services, handling alerts, performing diagnostics, documenting incidents, and escalating complex issues. The role requires foundational networking knowledge, hands-on experience with network equipment, at least three years of logical troubleshooting experience, strong communication skills, and availability for rotating 24/7 shifts including weekends and night shifts. The office-based position is located in Sector 26, Gurgaon Delhi, Gurugram, Haryana, with 8.5-hour shifts and a 90-day notice period after the trial period.
