Description
Babble is hiring a 2nd Line Engineer to provide desk-based, remote support to clients and colleagues. The role involves troubleshooting and diagnosing IT issues, managing service queues and SLAs, documenting cases, maintaining technical documentation, and mentoring colleagues. Required expertise includes Microsoft 365, Microsoft desktop and server operating systems, Azure, antivirus management, business networks, and hardware troubleshooting; experience in a service desk and managed services environment is preferred. The position is home-based, requires a stable internet connection, and includes benefits such as risk cover, annual leave, a medical-aid allowance, UPS, a laptop, and a home-working policy.
