Description
QAD is hiring a Technical Support Engineer to provide enterprise ERP support for QAD and Progress products, including installations, configurations, upgrades, troubleshooting, incident handling, database administration, documentation, and customer communication. The role requires a bachelor’s degree in a relevant field, at least three years of enterprise ERP support experience, and four years handling P1 escalations and high-impact cases. It is based in Mexico and allows remote work from a home office, requires full work authorization, and includes shift rotations, weekend shifts, and on-call coverage.
