Description
Support Engineer role for an EU-customer support center, providing technical guidance to major telecom customers. The position focuses on telecom network KPI analysis, customer and traffic-integration issue resolution, database querying, system troubleshooting, root-cause analysis, and daily operations and maintenance. It requires 2–3 years of relevant experience, SQL, cellular protocols, Linux, cloud and cloud-native knowledge, strong customer-call skills, and willingness to work 24/7 shifts and travel onsite when needed; Wireshark is preferred.
