Description
The Support Engineer serves as a technical bridge between Platform Engineering and Customer Experience for a veterinary software company. The role owns customer onboarding and decommissioning workflows, executes complex SQL data migrations, resolves escalated platform-level technical tickets, partners with Customer Success and Implementation teams, documents processes, and improves automation and documentation. Required qualifications include AWS environment validation, GitHub, strong English communication, basic security hygiene, and experience with support ticketing systems; Terraform, Kubernetes, and Helm are preferred. The position is 100% remote and offers USD compensation, paid time off, and autonomy.
