Description
The Support Engineer is an independent contractor supporting a veterinary software company’s Customer Experience team. The role owns technical onboarding and decommissioning workflows, data migrations, infrastructure and platform requests, escalated technical tickets, customer communication, documentation, and process improvement. It requires AWS, GitHub, English communication, basic security hygiene, and ticketing-system experience, with Terraform, Kubernetes, and Helm as nice-to-have qualifications. The position is 100% remote and requires a background check due to production access.
