Description
Amazon is hiring an experienced Support Engineering Manager to lead an escalations and incident management team for its low Earth orbit satellite network. The role combines technical leadership with operational excellence, overseeing high-severity escalations, major incidents, root-cause analysis, incident response protocols, stakeholder communication, team capacity, and preventive improvements. It requires 24x7 availability, rotating shifts, on-call participation, and coordination across multiple time zones. The position is based in Cork or Dublin and requires experience managing IT environments for customers, operational metrics, and English fluency plus French, German, or Spanish.
