Support Engineering Manager at Ashby

Location: Oregon
Type: Full-time
Level: not_specified
Posted: Feb 20, 2026

Description

Ashby is seeking a Support Engineering Manager to strengthen their technical bridge between frontline Support, Product, and Engineering. This role involves managing and mentoring Support Engineers, staying involved in complex investigations, and collaborating with Engineering and Product to enhance technical issue resolution. The manager will define standards and systems to allow the team to operate efficiently while balancing people leadership with hands-on technical judgment.

Required Skills

People Management
Technical Mentorship
APIs
Integrations
Logs
Databases

Additional Information

Required Previous Experiences: Direct people-management experience leading a technical support, developer support, production support, or support engineering team in a B2B SaaS or similarly complex software environment.
Coached an Engineer through a specific technical or judgment gap and can point to what changed as a result.
Enough technical depth to reason about APIs, integrations, logs, databases, application behavior, and code-level context—and to coach others through ambiguous investigations.
Improved an escalation, triage, or support-to-Engineering workflow and can explain what changed, why you changed it, and how you measured the result.
Build structure without over-engineering. Make clear decisions with incomplete information, ship a useful first version, and iterate based on what you learn. Stand up processes, workflows, or standards from scratch.
Preferred Qualifications: Energized by hands-on people leadership: reviewing work, giving precise feedback, raising technical judgment, and helping strong engineers grow.
Communicate clearly and thoughtfully with technical and non-technical audiences, especially when explaining tradeoffs, uncertainty, customer impact, and recommended action.