Description
OpenAI is hiring a Support Engineering Team Lead to build and scale a global, 24x7 technical support team for its strategic enterprise customers. The role leads technical troubleshooting experts, partners with engineering and customer teams, operationalizes solutions at scale, manages team operations and coverage, and influences product and process improvements. It requires extensive technical support or software engineering experience, leadership of highly skilled engineering teams, deep application or infrastructure experience, automation and systems thinking, and strong customer-facing leadership. The position is based in Dublin with a hybrid model of three office days per week and offers relocation assistance.
