Description
Microsoft is hiring a Senior Support Escalation Manager in its Customer Service & Support organization to resolve longer-running, sensitive, or escalated customer and partner issues. The role leads strategic projects, coaches less experienced escalation managers, coordinates resources, manages stakeholder expectations, improves processes, and owns relationships with outsource vendors. Required qualifications include a master's degree with 4+ years of relevant experience, or a bachelor's degree with 6+ years, or 9+ years of experience, plus Microsoft product experience, cloud technology certification, incident and escalation management experience, and C-level stakeholder management skills. The position requires Microsoft Cloud background screening and is open for at least five days with applications accepted until filled.
