Description
The GetHelp Support Escalation Manager handles moderate-to-highly complex customer and partner escalations involving Microsoft technology and services. The role requires direct customer interaction, coordination with engineering and operations teams, incident management, status updates, and mentorship of other support team members. Candidates must meet one of several education-and-experience pathways, have at least six years of relevant experience, strong English communication skills, stakeholder-management and prioritization abilities, Microsoft product knowledge, and Australian citizenship. The position requires Microsoft Cloud background screening and is open for a minimum of five days with applications accepted until the role is filled.
