Description
Wave is hiring a Support Group Lead in Kotu, The Gambia to manage and lead a team of customer support representatives. The role includes setting team goals, monitoring performance, handling and escalating customer issues, implementing support processes and policies, reporting on support statistics, conducting performance evaluations, and coaching representatives. The position is permanent, requires work authorization in The Gambia, and offers health insurance, parental leave, subsidized childcare, gym subsidies, airtime reimbursement, free food, and an office space.
