Description
LumApps is hiring a Customer Support Manager to lead day-to-day support operations for an assigned timezone, manage a team of support engineers, oversee tickets, queues, escalations, and critical incidents, and coordinate scheduling and handovers. The role also involves optimizing support tools and knowledge bases, adopting AI and automation solutions, analyzing customer feedback, and collaborating with Product, Professional Services, and Customer Experience teams. The position requires 4–5 years of technical support experience, team leadership or shift management experience in a SaaS environment, and strong English communication skills. It offers a hybrid model with two office days and three remote days, along with health insurance and other benefits.
