Description
TOPdesk is hiring a Support Manager to lead approximately 10 support employees in the Netherlands and Belgium, with occasional visits to Antwerp. The role reports to the Regional Support Manager NL/BE, coordinates with support managers across seven countries, coaches the team, monitors SLAs and KPIs, analyzes trends, and helps develop service delivery, team culture, AI adoption, and partner strategies. The position requires 1–2 years of experience in a comparable or service-oriented role, fluent Dutch and English, and a coaching leadership style.
