Description
Wolt is hiring a Support Manager to lead Team Leads, drive support performance, and scale support operations with a focus on service quality and continuous improvement. The role owns customer and partner experience, develops team performance, analyzes operational data, improves touchpoints and processes, supports workforce planning, and leads process improvement, automation, and AI adoption initiatives. Candidates should have customer support or customer service experience, 3–5 years of team leadership experience, strong communication skills in Kazakh, English, and Russian, and proficiency with Excel and Office tools.
