Description
Cleo is hiring a Support Manager / Cloud Support Leader for Cleo Integration Cloud to oversee a team of EDI/B2B support specialists in a cloud integration SaaS environment. The role focuses on managing day-to-day support operations, ticket escalation and resolution, customer relationship management, process improvement, KPI reporting, and training while applying technical expertise in EDI mapping, business process orchestration, and protocols such as AS2 and SFTP. The position requires a bachelor’s degree, leadership experience in EDI/B2B SaaS cloud support, strong communication and problem-solving skills, and is a complete night shift role.
