Summary from listing
The Support Manager – Microsoft Dynamics leads end-to-end application support for Microsoft Dynamics platforms, managing incidents, service requests, escalations, root-cause analysis, SLAs, and continuous improvement. The role coordinates business stakeholders, internal IT teams, and external vendors; manages support resources and partners; and supports upgrades, patches, releases, and integrations. Candidates need Microsoft Dynamics support experience, enterprise IT application support management experience, ITIL/ITSM knowledge, vendor-management experience, analytical and communication skills, and leadership experience.
