Description
Harvey is hiring its first Support Operations Data Analyst to own the analytics function for Customer Experience. The role builds and maintains dashboards and reports, tracks support performance metrics, partners with Support Systems and the central data team, identifies data gaps, and connects support signals to Product, Engineering, and Customer Success. It requires 3–5 years of analytics experience, including at least 2 years in support operations or a closely adjacent function, along with Zendesk or equivalent platform knowledge, SQL, dashboarding, and strong data storytelling. The position is solo and offers $112,000–$168,000 USD.
