Description
Kalshi is hiring a Support Operations Intern for a near-term role through Fall. The intern will handle Tier 1 and Tier 2 support tickets across Intercom, maintain first-reply times and customer satisfaction scores, synthesize support patterns for operations, product, and engineering, shadow senior team members, and improve internal support documentation. The role requires knowledge of prediction markets and trading concepts, strong written communication, ownership, and collaboration; prior customer support or startup experience, support-tooling familiarity, and college enrollment are preferred. The position pays $20–$25 per hour.
